Terms & Conditions

KuuSh takes reasonable care to ensure that product descriptions, photographs, pricing and other information are accurate and current.

Product information is provided for general guidance. Individual experiences and results may vary.

Customers are responsible for reviewing product information, including ingredients and suitability for their individual requirements.

Nothing in these Terms and Conditions excludes any rights or guarantees that cannot lawfully be excluded.

All orders are subject to acceptance by KuuSh.

KuuSh reserves the right to decline or cancel an order where reasonably necessary, including circumstances involving suspected fraud, misuse of our services, pricing errors, product unavailability or conduct that interferes with our business operations.

Where payment has been received for an order that KuuSh does not accept, the payment will be refunded in accordance with applicable law.

Customers must provide accurate and complete information when placing an order.

All prices are displayed in Australian dollars unless otherwise stated.

Payment must be completed through an authorised payment method before an order is processed, unless alternative arrangements have been agreed in writing.

KuuSh may amend product pricing, availability and promotional offers without prior notice. Changes will not retrospectively alter an accepted order unless agreed with the customer or permitted by law.

Promotional offers are valid for the period specified and are subject to availability. Unless expressly stated, promotions cannot be transferred to other brands or combined with unrelated offers.

KuuSh products are developed and produced with careful attention to formulation, quality and presentation.

Order preparation and dispatch may vary according to product availability, order requirements and operational circumstances.

Where a material delay or availability issue arises, KuuSh will communicate with the customer and provide the options required by applicable law.

KuuSh reserves the right to discontinue products or modify its product range.

KuuSh may update packaging, containers, closures, labels and presentation from time to time.

Product images are intended to represent the products offered. Minor variations in packaging or presentation may occur.

Any material change to a product, including its quantity or essential characteristics, will be handled in accordance with applicable consumer law.

Customers must ensure that their delivery address and contact details are accurate when placing an order.

Orders will be dispatched to the delivery address confirmed at checkout.

Customers should notify KuuSh immediately if they identify an error in their delivery details. Address changes cannot be guaranteed once an order has entered dispatch processing.

Available shipping methods and applicable charges will be displayed during checkout.

Tracking information will be provided where tracking is included in the selected delivery service.

Customers are encouraged to monitor tracking updates and contact KuuSh promptly if a delivery issue arises.

KuuSh is not responsible for delays or losses caused solely by incorrect information supplied by a customer, subject to applicable law and the circumstances of the delivery.

KuuSh maintains quality standards and takes concerns regarding product integrity seriously.

Customers who believe a product has arrived damaged, defective or otherwise unsuitable are requested to contact KuuSh within three (3) days of delivery wherever reasonably possible.

This assists us in promptly investigating concerns relating to product condition, packaging, storage and transportation.

Customers should provide their order details, a description of the concern and photographs where appropriate.

All reported product faults are subject to assessment by KuuSh before a determination is made regarding the appropriate resolution.

Depending on the circumstances, customers may be asked to provide additional information or make the product available for examination or laboratory assessment.

Products should not be returned without first contacting KuuSh for instructions.

Where assessment establishes that a product has been damaged through misuse, inappropriate storage or unauthorised alteration after delivery, KuuSh is not obliged to provide a remedy unless required by law.

Where a product fails to meet applicable consumer guarantees, KuuSh will provide the remedy required by law, including reimbursement of reasonable return costs where applicable.

The request to contact us within three days does not limit any statutory consumer rights.

KuuSh complies with applicable Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

KuuSh does not offer voluntary change-of-mind returns or exchanges unless expressly agreed.

Nothing in these Terms and Conditions restricts a customer's rights under applicable consumer protection legislation.

All intellectual property belonging to KuuSh remains the exclusive property of KuuSh or its respective lawful owners.

This includes, without limitation: brand names, trademarks, logos and distinctive visual identities; product formulations, manufacturing processes, technical knowledge and proprietary methods; original photographs, videos, illustrations, designs and written materials; and website content, advertising materials, packaging designs and promotional concepts.

No person or organisation may reproduce, distribute, commercially exploit, modify or represent KuuSh intellectual property as their own without prior written authorisation.

Unauthorised use may result in appropriate legal action.

Nothing in these Terms restricts lawful independent development, legitimate commentary or other uses permitted by law.

KuuSh is committed to professional, respectful communication with customers, contractors, suppliers and other parties.

We expect the same standard of conduct from those engaging with our business.

Threatening, abusive, harassing, fraudulent or deliberately disruptive behaviour will not be tolerated.

KuuSh reserves the right to discontinue non-essential correspondence, restrict access to services or decline future business where reasonably justified by such conduct, subject to applicable legal obligations.

Concerns and complaints should be communicated accurately and in good faith.

Nothing in these Terms prevents any person from making a lawful complaint, expressing an honest opinion, reporting a concern to a regulator or exercising their legal rights.

The content published by KuuSh remains protected by applicable intellectual property laws.

Customers retain ownership of original material they submit to KuuSh.

Where a customer voluntarily provides a review, testimonial, photograph or other material for publication, KuuSh may request permission to reproduce or feature that material in its communications.

Private correspondence and personal information will be handled in accordance with applicable privacy laws and KuuSh's privacy practices.

Submission of an enquiry does not automatically grant KuuSh unrestricted ownership or commercial rights over the material submitted.

The following provisions apply to contractors and service providers engaged by KuuSh where incorporated into the relevant engagement agreement.

Professional Conduct: All contractors and service providers must maintain professional standards, respect confidentiality, protect proprietary information and comply with lawful instructions relating to their engagement.

Termination and Access: Upon termination of an engagement, regardless of the reason, the contractor or service provider must immediately cease performing work and accessing KuuSh systems, premises, records and intellectual property, except where expressly authorised in writing or required by law.

Any unauthorised access, interference, retention or misuse of confidential information or business assets following termination may result in appropriate legal action.

Outstanding contractual obligations and any applicable statutory rights remain subject to the relevant agreement and law.

To the extent permitted by law, KuuSh is not liable for losses arising from unauthorised use of its website, misuse of its products or circumstances outside its reasonable control.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited, including liability under applicable consumer guarantees.

KuuSh may modify, suspend or discontinue website features, products or services where reasonably necessary.

Where changes affect accepted orders or existing contractual obligations, KuuSh will comply with applicable law.

These Terms and Conditions are governed by the laws of South Australia, Australia, subject to any mandatory laws applicable to customers in other jurisdictions.

Any dispute will be addressed through the appropriate legal processes and jurisdiction.

For enquiries regarding orders, product concerns or these Terms and Conditions, please contact KuuSh through the Contact page on our website.

KuuSh Suite 17, 42 Mount Barker Road Stirling SA 5152 Australia

This is a correspondence address and not a retail premises open to the public.